Order & Cancellation Policy

1. Overview

All orders placed with Sprout are custom-manufactured to your institution's specific requirements — including fabric, colour, sizing, piping, and embroidery. Because every order is produced exclusively for you, our cancellation and return policy is strict and non-negotiable.

Please read this policy carefully before confirming any order.

2. No Returns on Custom & Bulk Orders

This policy exists because custom uniforms are produced specifically for your institution and cannot be resold, restocked, or repurposed. By placing an order with Sprout, you acknowledge and accept this condition in full.

3. Cancellation Window

Cancellations are only accepted under the following strict conditions:

• The cancellation request is submitted in writing within 48 hours of order confirmation
• Fabric procurement has not yet begun
• Production has not been initiated

Once fabric has been ordered or production has begun — whichever comes first — the order cannot be cancelled and the deposit is non-refundable.

4. Deposit Policy

A non-refundable deposit is required to confirm all orders. Standard deposit terms are:

• 50% of the total order value is due at time of order confirmation
• This deposit covers fabric procurement, design work, and production scheduling
• The deposit is non-refundable once fabric has been ordered or production has begun
• In the event of a valid cancellation within the 48-hour window, the deposit will be refunded in full within 7–10 business days

For large institutional orders, a custom deposit schedule may be agreed in writing. However, any amounts paid toward fabric procurement remain non-refundable once materials have been purchased.

5. Specification Changes After Confirmation

Any changes to order specifications — including fabric type, colour, sizing, quantities, or design elements — after order confirmation may result in:

• Revised pricing to reflect additional material or labour costs
• Extended delivery timelines
• A revised deposit requirement

Specification changes must be requested in writing and are subject to Sprout's approval based on production stage. Changes cannot be accommodated once fabric has been cut or production is in progress.

6. Defective Items

Sprout stands behind the quality of its products. If you receive items with a verified manufacturing defect — meaning a fault in stitching, material, or construction that is not consistent with the approved sample — you must:

• Notify Sprout in writing within 7 days of receiving the order
• Provide clear photographic evidence of the defect
• Return the defective items in their original, unwashed condition

Upon verification, Sprout will replace the defective items at no charge or issue a credit note at our discretion. Defects resulting from improper care, washing, or use after delivery are not covered.

7. Force Majeure

In the event that Sprout is unable to fulfil an order due to circumstances beyond our control — including but not limited to fabric supply disruptions, natural disasters, or government-imposed restrictions — we will notify you promptly. In such cases, you may choose to wait for fulfilment or receive a full refund of any amounts paid.

8. How to Submit a Cancellation or Complaint

All cancellation requests and quality complaints must be submitted in writing to:

• Email: hello@sprout.pk
• WhatsApp: +92 321 718 3981

Verbal requests are not accepted and will not be acted upon. A written reference number will be issued upon receipt of your written request.